Frequently Asked Questions

 China Kanta is a China-to-Ghana sourcing and e-commerce platform that helps individuals and businesses find and purchase products from China. 

You can source a wide range of products, including:

• Electronics & accessories
• Fashion & clothing
• Shoes & bags
• Beauty products
• Home & kitchen items
• Phone accessories
• Business supplies
• Machinery & equipment
• Custom-branded products
• And more    A final quotation should be confirmed before payment. 

Yes. Send us the product details, photos, links, quantity and any specifications. China Kanta can help you source it from China.

 Yes. China Kanta can assist with purchasing products from major Chinese marketplaces and suppliers. 

Ideally provide:

• Product name
• Product photo or link
• Quantity required
• Preferred specifications
• Preferred color/size/model
• Target price, if applicable

 MOQ depends on the supplier and product. Some products can be purchased in small quantities, while manufacturers may require larger minimum orders. 

Yes. China Kanta is suitable for both individual purchases and wholesale/B2B orders.

 Where applicable, supplier information and product details can be reviewed before an order is confirmed. Customers should also understand that supplier verification does not guarantee product performance. 

Yes. For suitable suppliers, you can request OEM/ODM and private-label products, including customized packaging, logos and specifications.

The final cost can depend on:

• Product price
• Quantity
• Supplier
• Domestic China charges
• International shipping
• Customs/duties where applicable
• China Kanta service charges

Not necessarily. Product prices and international shipping costs should be clearly separated in the quotation.

Not necessarily. Product prices and international shipping costs should be clearly separated in the quotation.

 If China Kanta is not providing the shipping service for a particular order, the customer will need to use their chosen freight/logistics provider. Shipping arrangements should be confirmed before placing the order. 

 Delivery time depends on the product, supplier, shipping method, customs processing and destination. An estimated timeframe can be provided once the order and shipping method are confirmed. 

 Shipping availability depends on the logistics arrangement for the order. Customers should confirm the available shipping options before payment. 

 Where tracking information is provided by the supplier or logistics provider, it can be shared with the customer. 

China Kanta can support Ghanaian payment options such as Mobile Money and online payment, depending on the payment gateway and order type.

 Payment terms depend on the order. Customers should receive the total quotation and applicable charges before confirming payment. 

 Cancellation depends on the stage of the order. Once a supplier has processed or shipped an order, cancellation or refund may not be possible. 

Contact China Kanta as soon as possible with photos/videos, order details and evidence of the issue so the case can be reviewed.

 Refund eligibility depends on the reason for the request, supplier terms, payment status and whether the order has already been shipped or delivered. 

Yes. China Kanta can support businesses looking for wholesale products, business supplies, private-label products and bulk sourcing.

 Yes. Submit your product requirements and quantity, and China Kanta can help identify suitable sourcing options. 

Yes. China Kanta can be used to source products for retail, wholesale and online resale.

 Product inspection availability depends on the order and logistics arrangement. If inspection is required, it should be requested and confirmed before the order is finalized 

 Any applicable customs duties, taxes or clearance charges should be confirmed as part of the shipping arrangement. Customers should not assume these are included unless explicitly stated in the quotation. 

 You can contact China Kanta through the official customer-support channels provided on the website or WhatsApp. 

If you want the FAQ section to look clean and modern like an e-commerce website, I'd use only these 8 core questions on the homepage:

What is China Kanta?
China Kanta helps customers in Ghana source and purchase products from China.

Can I request a product that isn't listed?
Yes. Submit a sourcing request with a product photo, link, quantity or specifications.

Can I buy from 1688, Taobao and Alibaba?
Yes. China Kanta can assist with sourcing and purchasing from major Chinese marketplaces.

Do you offer wholesale orders?
Yes. Individuals, retailers and businesses can place bulk orders.

Can I customize products with my logo?
Yes. OEM, ODM and private-label options are available for suitable products and suppliers.

Does the price include shipping?
Not always. Product costs, shipping and other applicable charges should be confirmed in your quotation.

How long does delivery take?
Delivery time varies depending on the supplier, product, shipping method and customs processing.

How do I start?
Search for a product or submit a sourcing request, review your quotation, then confirm your order.